Effective Date: August 27, 2026
Last Updated: August 27, 2026
At medicaltourism.vn (referred to as “we,” “us,” “our,” or the “Platform”), we are committed to protecting the privacy, security, and confidentiality of the personal and health-related information of our international visitors and clients (“User,” “Patient,” or “You”).
This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR – EU 2016/679) and Vietnamese Data Privacy Regulations.
To provide medical facilitation, concierge, and travel management services, we may collect and process the following categories of information:
Full name, nationality, date of birth, gender, and passport details.
Contact information, including email address, phone number, and WhatsApp/messaging handles.
To connect you with qualified Healthcare Providers in Vietnam, you may voluntarily provide us with sensitive medical information, including:
Medical history, diagnostic reports, medical imagery (X-rays, MRI/CT scans), dental records, and treatment requests.
Doctor referral notes, current medications, and health insurance details.
Note: Medical data is processed strictly on the basis of your explicit consent (GDPR Article 9(2)(a)).
IP address, browser type, operating system, referral URLs, time zone settings, and pages visited via Google Analytics and server logs.
We use your personal and medical information solely for legitimate business and medical facilitation purposes:
Medical Coordination: Sharing relevant medical records with accredited partner hospitals, dental clinics, and specialists in Vietnam to obtain pre-consultation treatment plans and cost estimates.
Travel & Concierge Logistics: Arranging local transport, airport transfers, hotel bookings, and dedicated medical interpreter services.
Communication: Responding to inquiries, sending consultation schedules, and providing travel/medical updates.
Insurance Assistance: Supporting your request for Direct Billing or insurance guarantee approvals with partner medical facilities.
Legal & Regulatory Compliance: Complying with applicable laws, accounting requirements, and legal obligations.
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:
Consent: You have given explicit consent to process your health data for medical facilitation.
Contractual Necessity: Processing is required to perform the facilitation services requested by you.
Legitimate Interests: To improve our website performance, ensure network security, and deliver customer support.
We do NOT sell, rent, or trade your personal or medical data to third parties or marketing agencies. Your data is disclosed strictly on a need-to-know basis:
Partner Healthcare Providers: Accredited hospitals, clinics, and doctors in Vietnam who are directly involved in reviewing your medical case and rendering care.
Service Logistics Partners: Trusted local transport providers, hotels, or interpreters required to execute your booked itinerary.
Legal Authorities: When required by law, subpoena, or official request from government authorities in Vietnam or internationally.
Because our services involve coordinating care in Vietnam for international patients, your data will be transferred to and processed in Vietnam. We implement stringent physical, technical, and administrative security measures to protect your sensitive data against unauthorized access, loss, or misuse:
Encryption: SSL/TLS encryption protocols for data transmitted across our website.
Restricted Access: Access to sensitive patient data is strictly limited to authorized personnel handling your case.
If you are an EEA/UK resident or subject to GDPR protection, you possess the following data rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data when it is no longer necessary for facilitation purposes.
Right to Withdraw Consent: Withdraw your consent for processing health data at any time (this will not affect processing performed prior to withdrawal).
Right to Data Portability: Request transfer of your data to another service provider in a structured format.
To exercise any of these rights, please contact us at privacy@medicaltourism.vn.
Our website uses cookies and similar analytics tools to enhance site navigation, analyze user traffic, and optimize user experience. You can manage or disable cookie preferences directly through your web browser settings.
We retain personal and health data only for as long as necessary to fulfill the purposes for which it was collected, comply with medical record legal retention requirements, or resolve disputes. Once data is no longer required, it is securely deleted or anonymized.
If you have questions regarding this Privacy Policy, your personal data, or wish to exercise your data rights, please contact our Data Protection Coordinator:
Website: https://medicaltourism.vn
General Support: support@medicaltourism.vn
