Last Updated: August 2026
Welcome to MedicalTourism.vn (“MedicalTourism.vn,” “we,” “us,” “our,” or the “Platform”).
These Terms and Conditions govern your access to and use of our website, communications, coordination services, medical tourism facilitation, and related support services.
By accessing this website, submitting an inquiry, requesting a quotation, communicating with our coordinators, or using any of our services, you (“User,” “Patient,” “Client,” or “you”) acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Please read these Terms carefully before making any medical, travel, or financial arrangements through MedicalTourism.vn.
If you do not agree with these Terms, you should discontinue use of our website and services.
MedicalTourism.vn operates as an independent medical tourism facilitator, healthcare information platform, and patient coordination service.
Our role may include:
MedicalTourism.vn is not a hospital, clinic, medical practice, or licensed healthcare provider.
We do not independently diagnose medical conditions, prescribe medication, perform medical or surgical procedures, or make clinical decisions on behalf of healthcare providers.
All medical advice, diagnoses, treatment recommendations, prescriptions, procedures, and clinical decisions are made exclusively by qualified healthcare professionals and healthcare institutions.
All information published on MedicalTourism.vn, including articles, procedure descriptions, estimated prices, treatment guides, hospital profiles, doctor profiles, recovery information, and other healthcare-related content, is provided for general informational, educational, and marketing purposes only.
The information on this website should not be considered professional medical advice.
Accessing MedicalTourism.vn, submitting an inquiry, completing a contact form, communicating with our coordinators, or receiving information from us does not establish a doctor-patient relationship between you and MedicalTourism.vn.
A doctor-patient relationship may only be established between you and a qualified healthcare professional according to the policies and procedures of the relevant Healthcare Provider.
You should always consult a qualified doctor or licensed healthcare professional regarding any medical symptoms, diagnosis, treatment options, medication, or health concerns.
You should not disregard professional medical advice, delay seeking medical treatment, or make medical decisions solely based on information provided on MedicalTourism.vn.
MedicalTourism.vn is not an emergency medical service.
If you are experiencing a medical emergency, severe symptoms, significant bleeding, difficulty breathing, chest pain, loss of consciousness, or any other potentially life-threatening condition, you should immediately contact local emergency services or visit the nearest hospital.
Do not rely on website forms, WhatsApp messages, emails, or communications with MedicalTourism.vn for emergency medical assistance.
Hospitals, clinics, dental practices, doctors, surgeons, diagnostic centers, wellness facilities, and other medical professionals introduced through MedicalTourism.vn operate independently from us.
For the purposes of these Terms, these entities are referred to collectively as “Healthcare Providers.”
MedicalTourism.vn does not control the medical judgment, professional conduct, treatment decisions, staffing, clinical protocols, or services provided by Healthcare Providers.
The decision to accept a patient, recommend a treatment, perform a procedure, postpone treatment, modify a treatment plan, or refuse treatment rests entirely with the relevant Healthcare Provider and medical professional.
The agreement for medical treatment is entered into directly between the Patient and the Healthcare Provider.
Before traveling to Vietnam, patients may provide medical records, photographs, X-rays, CT scans, MRI scans, laboratory results, dental images, prescriptions, or other health information for preliminary review.
MedicalTourism.vn may forward this information to relevant Healthcare Providers to obtain preliminary assessments, proposed treatment plans, appointment availability, and estimated costs.
Any assessment or treatment plan provided before an in-person medical examination should be regarded as preliminary only.
A Healthcare Provider may modify the proposed treatment plan following:
Accordingly, treatment costs, treatment duration, hospital stay, recovery time, and the number of procedures required may change after an in-person evaluation.
MedicalTourism.vn cannot guarantee that a preliminary treatment recommendation or quotation will remain unchanged.
The Patient retains the right to accept or decline a final treatment plan after discussing it directly with the Healthcare Provider.
Medical prices displayed on MedicalTourism.vn or communicated by our coordinators are generally based on information supplied by Healthcare Providers and are intended as estimates unless explicitly stated otherwise.
Final medical costs may vary depending on factors including:
Where applicable, MedicalTourism.vn aims to communicate pricing transparently and provide patients with the information received from Healthcare Providers.
Unless otherwise stated, medical treatment fees are paid directly to the relevant Healthcare Provider according to that provider’s payment policies.
MedicalTourism.vn does not control the billing policies, payment terms, refund policies, or financial procedures of independent Healthcare Providers.
Where MedicalTourism.vn charges separately for optional services such as dedicated interpretation, transportation, concierge coordination, or other logistical support, applicable fees will be disclosed before the service is confirmed.
Where available, MedicalTourism.vn may assist patients in communicating with Healthcare Providers regarding international health insurance and direct billing arrangements.
However, MedicalTourism.vn does not determine insurance eligibility or coverage.
Approval of insurance benefits, guarantees of payment, exclusions, reimbursement limits, deductibles, and other insurance matters are determined by:
MedicalTourism.vn cannot guarantee that any medical treatment will be covered by insurance.
Patients remain responsible for confirming their insurance coverage before receiving treatment.
Patients are responsible for providing accurate, complete, and up-to-date information about their health.
This may include:
Failure to disclose relevant medical information may affect the safety, suitability, or outcome of treatment.
Patients are also responsible for:
All medical, dental, cosmetic, surgical, and diagnostic procedures carry potential risks.
These may include complications, adverse reactions, infection, discomfort, prolonged recovery, unexpected treatment changes, or unsatisfactory outcomes.
Results vary between individual patients and depend on many factors, including age, health status, anatomy, healing ability, lifestyle, adherence to medical instructions, and the complexity of treatment.
MedicalTourism.vn does not guarantee:
Patients should discuss potential benefits, risks, alternatives, expected outcomes, and possible complications directly with their treating doctor before proceeding.
To the fullest extent permitted by applicable law, MedicalTourism.vn is not responsible for the clinical acts, omissions, diagnoses, treatment decisions, professional conduct, medical negligence, or treatment outcomes of independent Healthcare Providers.
MedicalTourism.vn shall not be responsible for losses or damages arising directly from:
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Patients are responsible for ensuring that they meet all applicable travel and immigration requirements.
This includes:
MedicalTourism.vn may provide general guidance or administrative support relating to travel arrangements, but we cannot guarantee the issuance or approval of any visa or immigration document.
We are not responsible for losses resulting from:
Patients are strongly encouraged to obtain appropriate travel and medical insurance before traveling for treatment.
Insurance should ideally provide coverage for:
Patients are responsible for reviewing the terms and exclusions of their insurance policy.
MedicalTourism.vn does not provide insurance unless specifically stated and does not guarantee that any insurer will cover medical tourism-related treatment or complications.
MedicalTourism.vn may assist patients with recommendations or coordination relating to accommodation, airport transfers, transportation, interpretation, tourism, or other non-medical services.
These services may be provided by independent third parties.
Unless expressly stated otherwise, MedicalTourism.vn does not own, operate, or control these third-party businesses.
We therefore cannot guarantee the availability, quality, performance, or continuity of services provided by independent hotels, transportation companies, airlines, interpreters, or other third parties.
Medical appointments are subject to confirmation by the relevant Healthcare Provider.
Appointment availability may change due to:
Patients should inform MedicalTourism.vn as early as possible if they need to cancel or reschedule an appointment.
Cancellation, rescheduling, and refund policies may vary between Healthcare Providers and other service providers.
Some Healthcare Providers may require a deposit before confirming surgery, treatment, hospital admission, or other services.
Any required deposit, payment schedule, cancellation condition, or refund policy should be communicated to the Patient before payment.
Where a deposit or medical fee is paid directly to a Healthcare Provider, any refund request will be subject to that Healthcare Provider’s policies.
MedicalTourism.vn cannot independently authorize refunds for money paid directly to a Healthcare Provider.
Separate fees paid directly to MedicalTourism.vn for facilitation or logistical services, if any, will be subject to the cancellation or refund terms communicated when those services are booked.
To facilitate medical consultations and patient coordination, MedicalTourism.vn may receive personal information and health-related information voluntarily provided by Patients.
Such information may include:
By voluntarily submitting this information for the purpose of arranging healthcare services, you authorize MedicalTourism.vn to share relevant information with appropriate Healthcare Providers where reasonably necessary to obtain:
MedicalTourism.vn will handle personal information in accordance with its applicable Privacy Policy and relevant data protection requirements.
Patients should avoid submitting unnecessary personal or medical information.
MedicalTourism.vn makes reasonable efforts to provide accurate and current information.
However, medical information, healthcare provider availability, pricing, technology, treatment techniques, hospital services, and regulatory requirements may change over time.
We therefore do not guarantee that all information published on the website is complete, current, or error-free at all times.
Healthcare decisions should always be confirmed directly with an appropriate Healthcare Provider.
Unless otherwise stated, original website content, branding, text, graphics, logos, design elements, photographs, illustrations, and other materials published on MedicalTourism.vn are owned by or licensed to the website operator.
Such materials are protected by applicable intellectual property laws.
Users may view and access website content for personal and non-commercial purposes.
Without prior written permission, users may not:
MedicalTourism.vn may contain links to websites operated by hospitals, clinics, doctors, tourism businesses, government agencies, insurers, or other third parties.
These links are provided for convenience and informational purposes.
MedicalTourism.vn does not control third-party websites and is not responsible for their content, privacy practices, availability, security, or services.
Accessing third-party websites is at the User’s own discretion.
Users must not use MedicalTourism.vn:
We reserve the right to restrict access to the Platform where misuse is suspected.
MedicalTourism.vn may revise these Terms and Conditions from time to time to reflect changes in our services, legal requirements, business practices, or website functionality.
Any revised Terms will become effective when published on this website unless otherwise stated.
The “Last Updated” date at the top of this page indicates the most recent revision.
Continued use of MedicalTourism.vn following publication of updated Terms constitutes acceptance of the revised Terms.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Socialist Republic of Vietnam.
Any dispute arising from or relating to the use of MedicalTourism.vn or our facilitation services should first be addressed through good-faith communication between the parties.
If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of Vietnam in accordance with applicable Vietnamese law.
If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.
If you have questions about these Terms and Conditions, our medical tourism facilitation services, or the use of MedicalTourism.vn, please contact us:
MedicalTourism.vn
Website: https://medicaltourism.vn
Email: support@medicaltourism.vn
Where applicable, additional legal entity and registered business information may be provided on our Contact or About Us pages.
Important Notice: These Terms and Conditions are intended to describe the role and operation of MedicalTourism.vn as a medical tourism facilitation platform. They do not constitute legal advice. Because MedicalTourism.vn handles international patients, healthcare coordination, personal information, and potentially medical data, the final version should be reviewed by a qualified legal professional familiar with Vietnamese law before being relied upon as the Platform’s definitive legal terms.
